Explorer : Privacy Policy


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Explorer Domains Privacy Policy

We take the protection of your privacy very seriously. This statement outlines the policies we have put in place to ensure your privacy.

At Explorer we collect information in a number of different ways depending on the situation and application. Information is gathered on users of the Explorer system from the use of our web-sites and connectivity services. We also store any information submitted via paper or digital application forms. Data is also forwarded to us through our resellers and affiliates and other third parties as required legally and by the auDA policies (ie, searching the ASIC databases to confirm your company status).

In some cases Explorer may combine information with that available from third parties or public sources. Due to the nature of the Registrar business model it is not possible to purchase or use our services anonymously. Correct and accurate contact details as well as details of the legal entity such as ABN and ACN are required in many cases.

Private information collected by Explorer may be used in the following ways: To identify you for permission to access our services, check for credit worthiness or fraud and to provide you with invoices. We will also use this information to contact you as necessary, provide new product, fault and outage notifications as well as assisting us to better manage and develop our systems and product rages. Finally, we may use this information to better understand the needs of our customers and develop our business plan accordingly.

Our web servers use cookies in order to identify you, so that we can customise the web site and set your preferences. Information from these cookies is not shared with other web sites.

At no time will Explorer Domains sell information to third parties but may share it with related companies, as defined by the National Privacy Act. We may share statistical information with third parties, without disclosing individual details, unless those details are necessary for fulfilling a service order you have requested. Explorer may disclose details to, and collect details from, credit or fraud agencies, or debt recovery agencies for verification purposes, or for debt reporting or collection purposes.

We may also disclose details about you to government and regulatory authorities and other organisations as required by law, including our accountants, auditors and lawyers.

When a domain name is registered, certain information is collected for use on the WHOIS service. The WHOIS service allows internet users to query a domain name to find out the identity and contact details of the registrant. The public WHOIS service is a standard feature of domain name systems around the world. Please see auDA's WHOIS policy at http://www.auda.org.au/whois-policy which sets out auDA's guidelines on the collection, disclosure and use of WHOIS data.

Explorer will take all reasonable steps to protect your information from misuse, loss, and from unauthorised access.

Our staff are instructed not to disclose private information to anyone. We take security very seriously and have state of the art systems to ensure security of all information.

We attempt to keep all information up to date but we rely on you to inform us of any changes of your details.